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Passport Services

How long does passport renewal take?

Standard passport renewal takes 5-7 working days from receipt of your completed application and supporting documents. Our Express service reduces this to 2-3 working days, and our Emergency same-day service guarantees processing 24 hours for urgent travel needs. Processing times may vary during peak periods (June-August). We recommend applying at least 4 weeks before your intended travel date for standard renewals.

For a standard adult passport renewal you will need: 

  1. Your current or most recent passport
  2. Completed application form (we provide this).
  3. Two identical passport-sized photographs (45mmx35mm, white background, taken within the last 6 months).
  4. Proof of name change if applicable (e.g marriage certificate or deed poll).
  5. Payment of the service and

For a first -time adult passport, you will additionally need a certified copy of your birth certificate.

Yes, we process child passports for applicants under 16 years of age. Both parents (or those with parental responsibility) must provide consent. required documents include: the child’s full birth certificate, both parents’ passports or ID, two passport-sized photos of the child, and the completed application form signed by both parents. Child passports are valid for 5 years while adult passports are valid for 10 years.

An emergency passport is issued when you have imminent travel (within 24-48hrs) due to an urgent or unforeseen circumstance such as a family bereavement abroad, a medical emergency, or unexpected business travel. Our Emergency service includes a dedicated case handler who liaises directly with the relevant passport authority on your behalf. Emergency passports are full 10-year validity passports. Not temporary travel documents.

First, report the loss or theft o your local police and obtain a crime reference number. Then contact us immediately. We will guide you through the LS01 (lost/stolen) declaration process and submit a new passport application on your behalf. You will need to provide the crime reference number, your previous passport details (if available), two passport photos, and proof of identity. A lost or stolen passport is immediately invalidated once reported, so you must not attempt to use it for travel. We process replacements within 3-5 working days.

Driving License Services

How do i convert a foreign driving license to a UK license?

If you hold a driving license from a ‘designated country’ (e.g EU/EEA, USA, Australia, Canada, Japan, and others), you may exchange it for a UK license without retaking your test. The process requires:

  1. Completed D1 application form
  2. Your original foreign license
  3. Proof of UK residency (utility bill or bank statement dated within 3 months).
  4. Passportt-sized photo
  5. Payment of the fee.

If your country is not on the designated list, you will need to pass the UK theory and practical driving tests. We handle the entire exchange process on your behalf. Processing typically takes 3-5 working days.

If you are renewing an existing UK licence that has not yet expired, you may continue driving using your current licence while your renewal is processed. If your licence has expired, you must not drive until your new licence is received, as driving with an expired licence is a criminal offence in the UK. If you are converting a foreign licence, you may drive using your foreign licence (along with any required international Driving Permit) until your licence arrives, provided your foreign licence remains valid. We advise clients to check their specific circumstances with us directly.

We process applications for all DVLA licence categories, including: Category B (standard car and light van), Category A (motorcycle – A1, A2, and A full), Category C (medium and large goods vehicles / HGV ), Category D (buses and coaches / PCV), Category BE, CE an d DE (vehicles with trailers), Category F,G,H,K,L,P (specialist and agricultural vehicles).

To replace a lost, stolen, or damaged driving licence, you will need to complete a D1 application form (which we provide), provide a valid passport or alternative proof of identity, supply a recent passport-sized photograph, and pay the replacement fee. If your licence was stolen, a police report and crime reference number are recommended but not always mandatory. We process replacement licenses within 5-7 working days. Your driving entitlements remain valid throughout the replacement process, and you are entitled to drive using your existing (undamaged) licence or your application receipt as temporary proof of entitlement.

National ID Card & Residence Permits

Who is eligible for a UK National ID Card?

UK national Identity Cards are available to British citizens and certain categories of UK residents. EU, EEA, and Swiss nationals who have been granted settled or pre-settled Status under the EU Settlement Scheme are eligible for a Biometric Residence Permit (BRP) which functions as their primary identity document. Non-EEA nationals with valid leave to remain are also issued BRP’s. We process applications for all eligible categories. First-time applicants must attend a biometric enrollment appointment – we arrange this for you. Renewals and replacements can often be handled entirely remotely through our secure online portal.

Standard residence permit processing varies depending on the permit type and individual circumstances. In-country applications typically take 8-12 weeks though the Home office. Our service manages your application, ensures all documentation is correct and complete, and monitors your case throughout. We offer a premium service that includes priority handling and direct communication with the home office. For urgent cases, a super priority service is available that guarantees a decision within 24 hours for an additional fee. We advise starting the application fee at least 3 months before your current leave expires.

A lost or stolen BRP must be reported to the home office within 3 days of discovery. Failure to report may affect your future visa or settlement applications. You must also report the loss o the police if it was stolen. To apply for a replacement BRP, you willl need to complete an online form, pay the replacement fee, provide a police reference number (if stolen), and attend a biometric appointment if required. Your immigration status and right to work/rent remain unaffected while your replacement is being processed. We handle the entire replacement process and can obtain a temporary status document for your employer or landlord if needed.

Document Authentication & Certificates

What is an apostille and do i need one?

An apostille is an official certification that validates the authenticity of a public document for use in another country. It is issued under the 1961 Hague convention and is accepted by all 120+ member countries. You will need an apostile if you are using a UK document (such as birth certificate, marriage certificate, academic degree, or criminal records check) in a foreign country for purposes such as employment, marriage, immigration, or business registration. In the UK, apostilles are issued by the Foreign, Commonwealth & Development Office (FCDO). We obtain apostilles directly from the FCDO on your behalf. Standard apostille processing takes 2-4 working days: our same-day service is available for urgent needs.

These are three distinct but often sequential steps in document authentication:

  1. NOTARISATION – A solicitor or notary public certifies that a document is a true copy of the original, or witness a signature. This usually is the first step.
  2. APOSTILLE – The FCDO adds an official apostille certificate to a notarised document, confirming the notary’s authority. This is sufficient for use in the 120+ Hague convention member countries. 
  3. LEGISLATION (Embassy Attestation) – For countries not part of the Hague Convention (e.g. UAE, Canada, Saudi Arabia). The document must also be presented to that country’s embassy in the UK for a final stamp of approval. We manage all three stages and advise on which steps are required for your specific destination country.

Certified copies of UK birth certificates are obtained from the General Register Office (GRO) IN England and Wales, or the equivalent authority in Scotland (NRS) or Northern Ireland (GRONI). A certified copy is a full official copy of the original registration entry, bearing the official seal of the register office. It is a legally valid document accepted worldwide. To apply, you will need to provide: the full name at birth, date of birth, place of birth, and parents’ names (for full certificates). Certificates are issued within 5-7 working days (standard) or 2-3 working days (priority). We handle the entire application process and can also arrange apostille certification and translation if required for international use.

Payment, Pricing & Refunds

What are your service fees and what do they include?

Our service fees vary by document type and processing tier. Contact Us to get a precise pricing based on the service you need. All our fees include: full application management, document preparation and review, liaison with the relevant government authority, real time tracking via our secure portal, and secure dispatch of your completed document. Government fees (e.g. DVLA, HMPO, Home office fees ) are charged separately and at cost – we never mark up official document fees. A full transparent quote is provided before you commit.

We accept all major credit and debit cards (Visa, Mastercard, American Express), Paypal, Zelle, Bank transfer (BACS/CHAPS), Cryptocurrency, and Apple Pay/Google Pay. We do not store your full card details on our systems. Payment is required in full before processing begins. 

Yes, subject to our Refund Policy, you are entitled to a full refund if you cancel within 24 hours of payment, provided processing has not yet commenced. Between 14-48 hours, a 50% refund is available if your application has not yet commenced. After 48 hours or once your application process has commenced, refunds are not available as third-party costs have been incurred. Emergency services are non-refundable once confirmed, due to immediate nature of processing. We encourage clients to contact us before initiating a charge back, as most issues can be resolved quickly and amicably by our customer service team.

Delivery & Tracking

How will my document be delivered to me?

All completed documents are dispatched via Royal Mail Special Delivery Guarantee (next-day, tracked, and insured) or DHL Express for international deliveries. You will receive an email and SMS notification with your tracking number as soon as your document is dispatched. Signed Delivery is required for all document deliveries to ensure your document reaches you safely. If you are unable to receive the delivery, Royal Mail or DHL will leave a card and you can rearrange delivery or collect from your local depot. For high-value applications (residence permits, passports), we use full insurance and require a signature. International deliveries are dispatched via DHL Express with full tracking and insurance.

Yes. Every client receives real-time updates at every stage of your application:

  1. Order Received & Payment Confirmed.
  2. Documents Under Review.
  3. Document Processing.
  4. Document Approved & Ready
  5. Dispatched – with tracking number.

You can also upload additional documents, communicate directly with your assigned ase handler, download copies of your submitted forms, and view your full order history. Email and SMS notifications are sent automatically at each stage change. Our average transparency rating is 4.9/5 across 12,000+ client reviews.

In the extremely rare event that your completed document is lost during delivery, we take full responsibility. We will immediately: 

  1. Raise a formal investigation with Royal Mail or DHL.
  2. Begin the process of obtaining a replacement document at no additional cost to you.
  3. Provide you with a temporary status letter for your employer or landlord if required. All deliveries are full insured. We track every dispatch end-to-end. In the 10 years of our operation, we have had fewer than 0.01% of deliveries reported as lost. Please note: we cannot be held responsible for losses arising from an incorrect delivery address provided by the client.

Processing Times & Urgent Services

What is your fastest processing option?

Our Emergency Same-Day service is our fastest option, guaranteeing processing within 24 hours for qualifying applications. Our Emergency service includes: a dedicated case handler available available by direct phone line, priority submission, real-time status every 2 hours, and guaranteed dispatch  by 5pm on the day of processing. Emergency services are always available. Additional charges apply for emergency services.

We guarantee our service processing times (the time from receipt of your complete application to submission to the authority for those who go through the Government). However, once your application is in the hands of a government authority (DVLA, HMPO, Home Office, etc.), we cannot legally guarantee thier internal processing times as these are controlled by the government, not by us. Government authorities publish indicative processing times, and we factor these into our estimates. In the rare event that the government authority experiences significant delays beyond their published time frames, we will escalate your case on your behalf and keep you fully informed. If government delays extend beyond double the advertised processing time, you may be eligible for a partial fee waiver at our discretion.

Yes, we offer a discounted multi-document service for clients who need more than one document processed simultaneously. For example, if you need both a passport and a driving licence replacement, we can manage both applications concurrently with a single dedicated case handler. Discounts of 10-20% apply on the service  fee (not government fees) for 2 or more documents processed together. Family packages are available for households requiring multiple passport or IDs. Corporate clients processing documents for employees can access our Business Account service with volume pricing and a dedicated account manager. Contact us for a tailored multi-document quote.

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